Welcome to Crystal Lea Jewelry!
I understand that it is difficult to purchase an item without seeing or touching it and I want you to be comfortable when you make a purchase from Crystal Lea Jewelry. Please know that Customer Satisfaction is my top priority and I will do all that I can to make sure you pleased with your purchase!! Rest assured you will always receive a top quality professional piece.
I accept the following options:
Debit / Credit
Personal Checks (Jewelry however will not shipped until payment is cleared)
I ship all items via USPS first class unless another shipping preference is selected at check out.
GIFT WRAPPED : All jewelry ships in beautiful organza bag, place in a gift box and tied with a bow...perfect for gifting!
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
I want you to love your jewelry as much as I loved making it so on the rare occasion you are not pleased with your purchase, simply contact me by email or phone within 3 days of delivery of your item to arrange for its return and exchange or a refund of the purchase price, less shipping fees. **This does not apply to personalized or custom orders. **
I do recommend shipping in original packaging & getting tracking information with your return so we both know where it is during transit. I cannot be responsible for return items damaged or lost in transit.
~ Please remember... all my jewelry is handcrafted, so no two pieces are exactly alike. Make your jewelry more special and one-of-a-kind!